Question 1

Accessibility Statement

Accepted Answer

Compliance status

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments. If you wish to contact the website’s owner please use the following email privacy@esolutionsfurniture.com

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:

Screen-reader optimization:
we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
Keyboard navigation optimization:
The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website

Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

Font adjustments
users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
Color adjustments
users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.
Animations
epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting
users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.
Audio muting
users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders
we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions
we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email privacy@esolutionsfurniture.com

Question 2

Terms of Service

Accepted Answer

This Agreement is between Bush Industries, Inc. (the “Corporation,” “we” or “our”), whose office is at 1 Mason Dr, Jamestown, NY 14701, United States; and YOU (the “Customer,” “you” or “your”), who have made a purchase on the Corporation’s website (the “Website”).

Article 1. General Conditions of Sale.

Customer Contact Information. The Customer’s contact information is the information you provided in the registration form. This contact information also appears in the order confirmation email (the “Order summary”).
Corporation Contact Information. The Corporation’s contact information is as follows:
Telephone number: 1-800-950-4782
Email address: websales@esolutionsfurniture.com
Object of Agreement. Under this Purchase Distance Contract (the “Agreement”), the Customer purchases the products listed in the Order summary.
Consideration. The sales price is the price indicated in the Order summary and is due at the end of this Agreement.
Our Website uses Shopify’s electronic commerce solutions to process online orders. You must provide your payment information when making a transaction on our Website, in which case you shall be subject to Shopify’s Terms of Service. Shopify accepts the following payment methods: PayPal, Visa, Mastercard, American Express and Apple Pay.
Date. This Agreement is formed on the time and date on which the Order summary and this Agreement are sent to the email address provided upon registration. Such confirmation email also includes the expected delivery date and the location where the order will be delivered.
Delivery Charges. Shipping and handling fees, if applicable, are indicated in the Order summary (including applicable taxes).
Credit Cards and Order Confirmation. In order to purchase products on our Website, you must at times provide information, which includes but is not limited to credit card information used for payment and billing. By making a purchase, you agree to pay all costs incurred by yourself or by the credit card user in respect of the order placed. The Customer agrees to comply with the terms and conditions of this Agreement when making a transaction on the Website.
Restrictions and Other Obligations of the Customer. The purchase of products on the Website is subject to the following restrictions and obligations: (i) The Corporation reserves the right to refuse an order on any reasonable grounds; (ii) If products purchased by the Customer are resold to a third party, then the Customer entirely discharges the Corporation of all liabilities arising from the assembly, disassembly or any other handling by the Customer or by a third party of the products. (iii) You accept and agree to be bound by the Website’s PRIVACY POLICY and the Corporation’s SHIPPING AND RETURN POLICIES and WARRANTY for its products. By accepting this Agreement, you confirm that you have read and accepted these policies.
Safety. Some products offered on our Website have inherent security risks if they are not installed or handled properly. The Customer undertakes to be cautious when assembling, installing and handling products sold by the Corporation. The Customer also agrees and undertakes to read all necessary documentation for user safety regarding product assembly, installation and usage.
Modifications. The prices posted on the Website are subject to change without notice. The Corporation reserves the right to correct all errors in the prices posted on the Website. The Customer therefore declares that he or she is aware of the prices posted on the Website when entering this Agreement.
Cancellations. The Customer may cancel an order placed on the Website as long as the order has not been shipped. To cancel an order, the Customer must refer to the SHIPPING AND RETURN POLICIES. If the order has been shipped (including if the order is in transit), then the Customer must refer to the Returns section below.
Returns and Final Sale Policy. All sales are final. All items offered for sale on our Websites (USA and Canada) are sold “AS-IS, WHERE-IS,” without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory. No returns, refunds, cancellations after shipment, or exchanges will be permitted under any circumstances, except as otherwise required by applicable law. For more information, please contact our customer service at 1-800-950-4782.
If, for any reason, the order’s Delivery is delayed because the shipping address was entered incorrectly or was incomplete, then the order will be returned to the Corporation and the Customer will not be eligible for a full refund Shipping and product return fees are applicable.
Product Damage or Error of Content. All products are carefully inspected and packaged before leaving the Corporation’s warehouse. While all sales are final, the Corporation will assist Customers with products that are damaged in transit or shipped incorrectly, provided the issue is reported within seven (7) days of delivery. To report an issue, Customers may contact Customer Care at 1-800-950-4782 or email websales@esolutionsfurniture.com with the following information:
(i) the order number;
(ii) a description of the issue;
(iii) photographs of the damaged, defective, or incorrect item; and
(iv) the shipping address.The Corporation will review the request and determine the appropriate resolution based on available inventory. Any replacement items offered are subject to inventory availability while supplies last. No returns, refunds, or exchanges will be permitted except as otherwise required by applicable law.
Limitations of Warranty. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE CORPORATION MAKES NO REPRESENTATION OF ANY SORT WHATSOEVER AND DOES NOT OFFER ANY WARRANTY, WHETHER EXPRESSED OR IMPLIED, OF MERCHANTABILITY, PRODUCT COLOURS, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.

Article 2. Product Delivery.

a) Terms and Conditions of Delivery. The shipping of orders is done in the contiguous United States and Canada. The Corporation does not ship to Alaska, Hawaii or Puerto Rico. The Corporation does not ship to PO boxes, APO or FPO addresses, on islands, in remote areas or internationally. The Corporation chooses among the following carrier companies for shipping: YRC Freight, Groupe Robert, Fastfrate or FedEx (the “Carrier”).
The Customer should expect a two-day delay before the Carrier posts the tracking number on its website. The tracking number can be found in the shipping confirmation email. Please note that some orders may require multiple instalment deliveries.

b) Location. The Carrier will deliver the order in front of the location (e.g. in front of the building) specified by the Customer in the Order summary during the time slot chosen by the Customer from the times suggested by the Corporation (the “Delivery”). The Customer agrees to be present at the specified location and during the time slot chosen for Delivery in order to receive the package in person. For large-scale orders, the Corporation recommends that at least two (2) people are present at the time of Delivery to carry the boxes inside.
The Customer may be asked to provide his or her telephone number in order for the Carrier to contact the Customer to schedule the Delivery. Except for FedEx, the Carrier will contact the Customer by telephone to schedule the Delivery.
c) Customer Absence. If the Customer is absent at the time of Delivery, he or she must refer to the SHIPPING AND RETURN POLICIES. The Customer may be required to pick up his or her order at the Carrier’s warehouse or pay additional fees for a second Delivery.
d) Address Errors. The Corporation is not liable for orders that could not be delivered or that were not received because the recipient’s address was not filled in accurately by the Customer.

Article 3. Technical Conditions to Access the Website.

The Website’s digital content is accessible through recent versions of the following web browsers: Safari, Google Chrome, Firefox, and Windows Internet Explorer 11. In order for the Customer to have an optimal buying experience, the Corporation recommends using web browsers that comply with the most recent web standards. Whereas these browsers may be subject to various technological changes, the Corporation cannot guarantee that these browsers will be compatible with the Website at all times. In the event of any discrepancy or inconsistency between the Customer’s web browser and the Website, the Corporation shall not be held liable for service interruptions associated with these technological changes.

If you have technical difficulties, you may contact the Corporation at the following email address: websales@esolutionsfurniture.com. However, the Corporation does not make any guarantee or has no obligation in any way to solve the Customer’s computer software of hardware problems.

Article 4. Secured Information.

The exchange of personal and confidential information (passwords, addresses, etc.) between the Website and the Customer’s browser is protected by data encryption technology (Secure Socket Layer [SSL]) and the data stored is protected by AES-256 encryption. In addition, Shopify, the platform used by the Corporation, complies with PCI DSS standards. The Corporation uses its best efforts to ensure that personal and confidential information exchanged between the Customer and the Website is not intercepted or altered fraudulently.

Article 5. Copyright Protection.

The Website’s digital content as well as all reproduced elements (texts, comments, illustrations, logos and iconographic documents) are subject to copyright within the meaning of the Canadian Copyright Act. The Corporation reserves the right to take any necessary action in the case of a violation of these copyrights, and any such violation by the Customer will also be considered a violation of this Agreement.

Where applicable, the Customer agrees to keep confidential all information provided by the Corporation for the purpose of accessing the Website (password and username) and not disclose this information in any form whatsoever to a third party.

Article 6. Limitation of Liability.

The Corporation shall never be liable for any losses or any indirect, punitive, consequential, special or other damages arising from for the characteristics and limitations of your Internet network, in particular interrupted access to the Website, technical performance or response times to view the Website’s digital content.

Due to the Internet’s intrinsic characteristics, the Corporation does not offer any guarantee against the potential risks of diversion, intrusion, contamination or piracy of your data, files and programs. In addition, you must take all appropriate measures to protect his or her data, files and programs, including the protection against computer viruses.

For the period during which the products are under the control of the Corporation, which period starts with the manufacture and ends when the products are taken over by the Carrier for their initial Delivery, any product breakage that is beyond the control of the Corporation or for which reasonable preventive measures were taken will be deemed to be the result of a force majeure of which the Company cannot be held liable.

IN THE EVENT OF THE CORPORATION’S BREACH OF ITS OBLIGATIONS UNDER THIS AGREEMENT, TOTAL LIABILITY TO THE CUSTOMER FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) SHALL NEVER EXCEED THE AMOUNT PAID BY THE CUSTOMER TO THE CORPORATION FOR THE PRODUCTS BEING CLAIMED. THIS LIMITATION OF LIABILITY DOES NOT APPLY IF THERE IS EVIDENCE OF GROSS NEGLIGENCE OR WILFUL MISCONDUCT, OR IF THIS LIMITATION IS CONTRARY TO PUBLIC ORDER.

Article 7. Jurisdiction.

This Agreement is governed by the laws and regulations applicable in the Province of New York and the federal laws of the United States of America applicable therein. Any dispute between the parties arising from this Agreement will be subject to the exclusive jurisdiction of the courts of the Province of New York.

Article 8. Severability.

If all or part of any section, paragraph or provision of this Agreement is held invalid or unenforceable, it shall not have any effect whatsoever on any other section, paragraph or provision of this Agreement, nor on the remainder of the said section, paragraph or provision, unless otherwise expressly provided for in this Agreement.

Before entering into this agreement, the customer agrees that he or she has reviewed the agreement and has not detected any errors that need to be corrected. the customer further acknowledges that he or she was expressly given the opportunity to accept or decline this proposal. by making purchases on our website, the customer declares that he or she accepts this agreement.

The customer declares that he or she is of legal age to enter a contract in the jurisdiction where he or she resides.

Question 3

Bush Industries, Inc. Privacy Policy

Accepted Answer

Last Revised on September 21, 2023

Welcome to the Privacy Policy (“Privacy Policy”) for Bush Industries, Inc. (“Bush,” “we” or “us“). This Privacy Policy describes how we collect, use and disclose information about you (“Information”) related to your use of and access to the Bush sites, content, applications, services, tools and features, provided by us, including without limitation, the website www.bushfurniture.com (collectively, the “Services”). Please read this Privacy Policy carefully.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

1. TYPES OF INFORMATION WE COLLECT

When you use the Services, we may collect Information in the following categories: • “Personal Information,” which means information that identifies you (whether directly or indirectly), such as your name, postal address, email address and telephone number.

• “Non-Personal Information,” which means information that does not directly or indirectly identify, and cannot reasonably be used to identify, you. If Non-Personal Information is directly or indirectly associated with Personal Information, this Non-Personal Information is then treated as Personal Information.

Information we may collect about you includes:

• Information you provide when you access or use the Services and each time you interact with the Services or otherwise with us, for example, when you provide us with feedback or contact us with a question or comment.

• Usage, viewing and technical data, including your IP address or device identifier when you use the Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.

• Information we receive about you from third parties. For example, if you access the Services through a third party platform or log-in, we may also collect your email address and other Information associated with that third party, and any Information you have made public in connection with that service or which the third party shares with partner services. See also Section 6 “THIRD PARTY WEBSITES AND LINKS” below.

2. HOW WE COLLECT YOUR INFORMATION

• We collect Information you provide to us when you register with us; input Information into the Services; create user generated content; request products, services or information from us; email us; or otherwise interact with us or the Services.

• We collect Information through unique identifiers (such as your IP address or your mobile device advertising identifier).

• We use “cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Services. Cookies are files sent to your browser and stored on your computer. We use cookies to gather general Information about your use of the Services, the files you have designated for backup, the configuration of your computer and your computer’s interaction with the Services, and store this Information in log files. We use this Information to understand traffic on and downloads from our Services, enabling us to improve the Services, provide the best online experience possible, and improve our customer service. We use the following types of cookies on our site:

• Strictly necessary cookies – These cookies are essential in order to enable you to navigate and use the Services. Without these cookies, the Services you have asked for, like security or e-billing, cannot be provided.

• Performance cookies – These cookies collect Information about how you use the Services. These cookies don’t collect Personal Information and are only used to improve how the Services work.

• Functionality cookies – These cookies allow the Services to remember choices you make, such your preferences, to provide enhanced, more personal features.

• Other Technologies – We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from Bush. You may disable cookies by changing the settings on your browser, phone and/or devices. Check your browser’s or device’s help or support menu for further information. Remember that if you disable cookies it is likely to affect how the Services work and you may not be able to access or use certain features of the Service. Unless you have adjusted your settings so that it will refuse cookies, our Services will place cookies when you log on to the Services.

• We use third parties’ analytic and tracking tools to better understand who is using the Service, how people are using the Service and how to improve the effectiveness of the Service and its content, and to help those parties serve more targeted advertising to you across the Internet or help us serve more targeted advertising to you. Those third party companies may use cookies, pixel tags or other technologies to collect and store Non-Personal Information such as time of visit, pages visited, time spent on each page of the Service, device identifiers, type of operating system used and other website(s) you may have visited. They might combine Information they collect from your interaction with the Service with Personal Information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.

Online Tracking

• Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. Bush and the Services do not recognize DNT.

3. USE OF YOUR INFORMATION BY BUSH

The ways in which we may use your Information include the following:

• To provide you with the Services and other products and services you request.

• To administer your Bush account.

• To communicate with you about your account or transactions with us and send you details or updates about features of the Services or changes to our policies.

• To process payments.

• To create anonymized and aggregated data sets that may be used for a variety of functions, including research, internal analysis, analytics, or other functions.

• To ensure consistency with local law and choices and controls that may be available to you.

• To personalize content and experiences and advertising.

• To detect, investigate and prevent activities that may violate our policies or be illegal.

• To optimize or improve the content, products, services, and features of the Services.

• To personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, and to deliver content or features that match user profiles or interests.

• To monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the services.

• To send you offers and promotions for our other services provided you have consented to receive these. Such communications may come from Bush or a marketing service provider.

4. SMS/TEXT MESSAGING SERVICE

By consenting to Bush Home’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bush Home through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.

You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Bush Home.

We do not charge for the SMS/text messaging service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. We may modify or cancel the SMS/text messaging service without notice.

You may opt out of the Service at any time. Reply with STOP to any mobile message sent from us to cancel. You will receive a one-time opt out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For support or assistance, text HELP or email consumerservice@esolutionsfurniture.com.

The wireless carriers supported by the SMS/text messaging service are not liable for delayed or undelivered messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the SMS/text messaging service, any errors in such information, and/or any action you may or may not take in reliance on the information or SMS/text messaging service.

5. SHARING YOUR INFORMATION WITH OTHER COMPANIES

We will not share your Personal Information outside Bush except in the following limited circumstances, which you consent to:

• When you allow us to share your Personal Information with another company, such as directing us to share your Personal Information with third-party sites or platforms, such as social networking sites. If you use third-party sites or platforms made available through the Services (e.g., Facebook logon), those third parties will have access to your data to the extent that you have authorized their access. Please consult Section 6 below and the third party’s privacy policy for additional information.

• When we contract or partner with a third party to provide services on our behalf, which we do for Services development and maintenance and marketing services. We require all third parties to process your data in accordance with this Privacy Policy.

• In connection with the sale of a business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings),

• To enforce our Terms of Service or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to comply with legal process, including judicial warrant, rule, order or subpoena or in other cases if we believe in good faith that disclosure is required by law or regulation. In addition, we may share Non-Personal Information and anonymized and aggregated data sets with third parties, alone or in combination with the Non-Personal Information of other users.

6. YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your Information. Your controls and choices may include:

• You may choose whether to receive from us offers and promotions for our products and services.

You may exercise your controls and choices, or request access to your Personal Information, by modifying your profile or by contacting us at privacy@esolutionsfurniture.com or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific Personal Information about you that we process or retain, please contact us at privacy@esolutionsfurniture.com.

7. THIRD PARTY WEBSITES AND LINKS

Our Services may contain links to other sites or online platforms operated by third parties. We do not control such other sites or online platforms and are not responsible for their content, their privacy policies, or their use of your Personal Information. Our inclusion of such links does not, by itself, imply any endorsement of the content on such sites or platforms or of their owners or operators except as disclosed on the Services.

Please keep in mind that Information you post on public or semi-public venues, including Information you share on third party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. When you provide Information to a third-party online platform, the Information you provide may be separately collected by that third-party. The Information the third-party online platform collects is subject to the third-party online platform’s privacy practices. Privacy choices you make on the third-party online platform will not apply to our use of the Information we collect directly through our Services. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

8.CHILDREN’S PRIVACY

We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 13 years of age who has provided us with Personal Information, you may contact us to request it be deleted.

9. DATA SECURITY, INTEGRITY AND RETENTION

• Please note that Information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential Information to us. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law.

• To provide secure credit card processing when ordering from us, orders placed through our Services are processed through a payment gateway which operates under its own privacy policy. If you choose to make purchases from us online using a credit card, the credit card information is sent to Bush using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard, or better encryption method, in the future. To learn more about our policies with respect to third parties, please see Section 6. To learn more about our credit card processing vendors and their respective privacy and other policies which apply when you make a payment through their services, please review the terms of those third parties’ privacy policies.

10. UPDATING THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to attempt to provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Services, or by other means, consistent with applicable law. However, it is your sole responsibility to review the Privacy Policy from time to time to view any such changes. The updated Privacy Policy will be effective as of the time of posting, or such later date as may be specified in the updated Privacy Policy. IF YOU DO NOT ACCEPT AND AGREE TO THIS PRIVACY POLICY, INCLUDING ANY CHANGES, THEN YOU MUST NOT ACCESS OR USE THE SERVICES.

11. YOUR CALIFORNIA PRIVACY RIGHTS

This Privacy Policy describes how we may share your Information for marketing purposes. It applies to all users of the Services, including California residents.

If you are a user of this service and a California resident under the age of 18, you may request to have your posted content or Information removed from the publicly-viewable portion of this web site by contacting us directly via email at privacy@esolutionsfurniture.com. Content or Information may not be removed from our systems or databases. In certain situations, content or Information cannot be removed.

As a California resident, you may contact us with any questions or to request a list of third parties to whom we may disclose Information for marketing purposes and the categories of Information we may disclose. See How to Contact Us below.

12. HOW TO CONTACT US

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Bush at privacy@esolutionsfurniture.com.

You may contact us regarding the Services or this Privacy Policy at: Bush Industries, Inc., One Mason Drive, Jamestown, NY 14701, by phone at 800-727-2874 x5255 or by e-mail at privacy@esolutionsfurniture.com.

Question 4

User Content Permission Terms

Accepted Answer

You do not have to submit anything to Us, but if you choose to submit any User Content to the Site, it will be deemed non-proprietary and non-confidential and may be used by us, Our affiliates or others without restriction. You represent and warrant that you own or otherwise control any and all rights in and to the User Content that you submit and that Our public posting and use of that User Content will not infringe or violate the rights of any third party in any manner, including without limitation any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights. By submitting, sending, posting, uploading, modifying or otherwise providing information, material, or any other communication to Us including User Content, whether solicited or unsolicited, you grant Us and Our designees the royalty-free, fully paid, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, improve, distribute, commercialize, perform, or display such User Content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for any purpose, including, without limitation, advertising and promotional purposes, reproduction, transmission, publication, broadcast and posting without any further consent by you or notice, credit and/or compensation to you or any third parties. You also hereby do and shall grant each user of the Site a non-exclusive license to access your User Content through the Site, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content. We and Our designees also have the right, but not the obligation, to use your user name (and real name, image, likeness or other identifying information, if provided in connection with User Content), city and state or province in connection with broadcast, print, online or other use or publication of your User Content. We and Our designees may use or otherwise transfer, remove or dispose of any and all User Content without restriction and users of the Site shall not be entitled to any compensation whatsoever for any such use, transfer or disposition of User Content by Us. Notwithstanding the foregoing, personally identifiable data, if any, included in User Content shall be handled in accordance with Our Privacy Policy.

This permission also grants Us a worldwide, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted online (e.g. Instagram, Facebook, Twitter, or other platform) in addition to those you have tagged with any of Our brands’ campaign hashtag together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content in any media.

Question 5

Pricing and Promotion Policy

Accepted Answer

Coupon codes apply to regular price items only.
Offers cannot be combined with any other coupon code or discount.
Coupon codes can be used on the Bush Home website only, not on any retail partner sites.
If a code is invalid or expired, a replacement will not be issued.
Coupon codes have no monetary value and cannot be converted into currency.

Bush Home reserves the right to adjust item pricing without notice.

Question 6

Quality & Safety

Accepted Answer

At Bush Home, we’ve been a trusted manufacturer of home furnishings for more than 60 years. We comply with industry standards for quality and safety, and where possible we strive to exceed them. Our mission is to stay informed of your needs and concerns, as well as industry trends which help us continuously improve the furniture you enjoy in your home. Our commitment to testing is shown by our membership in ASTM International. Read on to learn about some of the quality and safety features in our bedroom, office and entertainment furniture.

Bush Bedroom Furniture Testing

Unfortunately, tragic accidents have taken place in homes across America where dressers have tipped over and caused harm to children. With this in mind, we decided to go above and beyond in crafting dressers that exceed industry test standards through our Tip Guard designs. Tip Guard safety features include a stable design, counterweighted back panel, wall anchor and Open-Safe Drawers. Click on the image to enlarge and view key safety features in our 4 drawer and 6 drawer dressers.

Drawers pass stability testing with 70 lb. weight on level hard and most level carpeted surfaces; included wall anchor offers additional security
Open-Safe Drawers are designed to pull out one at a time for improved stability
Slides stop when fully extended to prevent drawers from being removed unintentionally

Watch our video to learn more about our River Brook Collection

Home Office Furniture Testing

Bush Home products undergo substantial quality testing in our sophisticated in-house facility.

Drawers: 25,000 cycles

Doors: 5,000 cycles

Casters: 1,000 cycles

Desks: Weight load, leg strength and scratch resistance.

Features & benefits:

Desktop Weight: Most desktop surfaces can support 200-pound weight capacities and are scratch-resistant *unless otherwise stated

Wall Anchor: Bookcases, Hall Trees, and Tall Cabinets over 42 inches come with a Wall Anchor to help secure the furniture to the wall and prevent tipping

Open Safe Drawers: Two drawer Lateral Files contain mechanisms that only allow one drawer to be opened at a time to prevent tipping

Counterweight Panels: Can be found in the back of many of our Lateral Files to help prevent tipping

Euro Style Hingers and Hardware: Soft close to prevent injury to fingers

Glass Work Surfaces: Glass is tempered to increase strength and has a safety liner to keep pieces of broken glass together until replacement

Hutches: Are fastened to their supporting Desk to avoid tipping or separation

Load Ration: All shelf surfaces and storage compartments offer a maximum load ration to

Entertainment Furniture Testing

Feature & benefit

Wall Anchor: All TV stands include a wall anchor safety strap

Ventilation: TV and Audio stands offer rear ventilation to keep enclosed equipment from overheating

Primary Glass Surfaces: Glass is tempered to increase strength and has a safety liner to keep pieces of broken glass together until replacement

Forward Tip Test: All floor standing products pass a 10-degree forward tip test without falling over

Load Ration: All TV stands are rated for their maximum safe TV size to avoid unintentional overloading and assure tip safety

Composite Wood Products

All Bush Home products comply with TSCA Title VI standards for formaldehyde.

Question 7

The California Transparency in Supply Chains Act of 2010 (SB 657)

Accepted Answer

The California Transparency in Supply Chains Act of 2010 (SB 657) is designed to increase the amount of information made available by manufacturers and retailers regarding efforts to address the issue of slavery and human trafficking.

Bush believes that workers at its suppliers’ facilities have the right to freely choose employment. Bush further expects that all suppliers who do business with Bush and its subsidiaries will comply with all applicable laws, including the laws against forced or involuntary labor. This expectation is embodied in the Bush Social Responsibility policy. Specifically, the Inclusiveness Section of the Social Responsibility policy requires all Bush employees to comply with all applicable laws, including civil rights, human rights and labor laws around the world. A copy of the Bush Social Responsibility Policy is located in the Social Responsibility article.

Bush is not aware of any of its suppliers engaging in human trafficking or slavery. Accordingly, Bush does not audit its suppliers for compliance with or require suppliers to certify compliance with the laws regarding human trafficking and slavery, verify its supply chains to evaluate the risks of human trafficking or slavery, provide training relating thereto, or maintain internal accountability standards relating thereto. Bush does, however, do site visits at certain suppliers prior to engaging in business with such suppliers. If Bush were to become aware of a supplier engaging in human trafficking or slavery, it would take immediate and thorough steps to ensure that such supplier was removed from Bush’s supply chain.

This disclosure applies to all consolidated Bush subsidiaries that are California taxpayers subject to the California Transparency in Supply Chains Act

Question 8

Corporate Ethics/Internal Policy Information

Accepted Answer

Corporate Ethics

The term “business gifts” refers to business entertainment, as well as gift items. The giving or receiving of appropriate business gifts is a customary way to strengthen business relationships and, with restriction, is a lawful business practice. You must exercise good judgment and moderation in order to avoid misinterpretation and any resulting adverse effect on the reputation of the Company or its employees. You must never offer, give, solicit, or receive any form of bribe. It is important that all relationships with suppliers, customers, and other parties be based on lawful, efficient and fair business practices. Bush employees may not accept gifts, favors, entertainment or other inducements from any person or organization that does or seeks to do business with, or is a competitor of the Company, if doing so would violate Company policy or interests. Any gifts which we receive must be reasonable in cost, quantity and frequency. You should never accept a gift of cash or cash equivalent. Entertainment, tickets, small gifts, promotional items, and other incidental benefits may be accepted if the purpose is to hold bona fide business discussions or to foster better accommodations. Circumstances include, but are not limited to the following:

They are consistent with acceptable business customs and practices
They are of reasonable value and not given or received on a repetitive basis
They are for a Company business purpose
They are not illegal
We do not solicit them
They will not cause and would not reasonably be perceived to cause us to alter normal business judgment concerning any transaction carried out on behalf of the Company
They would not be an embarrassment to the Company or to us as Bush employees if publicly disclosed

Bush requires employees to report any business gift, favor, or entertainment (other than business meals) given or received, that has a value of $100 USD. Business and/or entertainment events sponsored by Bush must receive advance approval of the office of the CEO where expenditures will exceed $1,000 USD. Further guidance may be obtained by consulting the Bush Travel and Entertainment Policy. As a general rule, when in doubt, do not accept, give, or expense gifts or entertainment. Consult with Human Resources if you have any doubt about the propriety of a gift or entertainment.

Health and Safety

At Bush, we have worked hard over the past several years to achieve a safe workplace and the type of safety record we can be proud of. Having a safe workplace is one of the most important benefits we offer to our employees and their loved ones. We are committed to ensuring a safe working environment for everyone. We do this by following strict safety and health rules and practices, including:

Requiring every location to have an active safety program that is strongly supported by its management team.
Rigorously adhering to the established safety procedures, following safety practices and avoiding shortcuts.
Not tolerating any threats of harm – either direct or indirect – or any conduct that harasses, disrupts, or interferes with another employee’s work or performance or creates an intimidating, hostile work environment.
Prohibiting the possession of weapons and other dangerous devices by Bush employees, contractors, vendors, and visitors at all times on the property of the Company, and by Bush employees while on the property of its suppliers or its customers; and prohibiting substance abuse.

Labor and Human Rights

Promoting teamwork and excellence demands a working environment that is free from discrimination, harassment, or other intimidating personal behavior. All Bush facilities worldwide must maintain a professional and harassment-free working environment. They are places where employees should act with respect for one another and for those with whom we do business. The following behavior is expressly prohibited:

Unwelcome conduct – whether verbal, physical, or visual – that is based on a person’s protected status, such as race, religion, gender, age, national origin, citizenship status, disability, sexual orientation, former military status or any other protected status.
Abusive language, physical behavior that deliberately causes injury to another or any disorderly conduct or malicious disturbance. This includes intimidation or harassment of others.
Sexual Harassment – this includes unwelcome sexual advances, requests for sexual favors, as well as other physical, verbal, or visual conduct based on sex when submission to the conduct is an explicit or implicit term or condition of employment or advancement or when the conduct has the purpose or effect of unreasonably interfering with the individual’s work performance by creating a hostile, offensive, or intimidating working environment.

Sexual harassment is conduct based upon sex, whether directed toward a person of the same or opposite sex. In addition to covering all employees, Bush’s harassment-free workplace policy extends to outside vendors, customers, professionals, and other providers of goods or services to any Bush location worldwide. Note that this policy applies to both work-related settings and company-organized activities outside of the workplace.

Inclusiveness

As a company, we expect that all employees treat one another with respect and dignity. Each employee has a unique role in making Bush a better and more rewarding place to work. Our values are richly embedded in this commitment and are backed by our philosophy as outlined in this document. Equal opportunity and fair treatment extend to all employees. Bush specifically prohibits discrimination on the basis of age, disability, ethnicity, national origin, race, religion, gender, former military status, or any other characteristic protected by law. Decisions are to be based on the individual applicant’s or employee’s qualifications as they relate to the particular job. In addition to complying with U.S. Equal Employment Opportunity (EEO) laws, Bush managers must comply with all other civil rights, human rights, and labor laws around the world where legally applicable. We are committed to providing an environment that values diversity with a conscious desire to achieve understanding, respect, inclusion and continuous learning. Managers attended training in Workplace Harassment and Diversity to underscore the importance of these values at Bush. Our values show our commitment to being good citizens and acting in a socially responsible way in the communities we live in and work in around the world.

Question 9

Community Give Back/Environmental Sustainability Information

Accepted Answer

Community Outreach

Bush supports the local community in which it operates. Supporting the community and employee involvement is a part of the Bush culture, and we encourage our employees to be involved. Each year our organization participates in efforts and donates time to multiple programs.

Organizations Receiving Monetary Donations in 2023:

Audubon Community Nature Center

Big Brothers Big Sisters

Dog Tales Rescue

JHS Musical

Kaleida Health Foundation

Northwest Arena

Randolph Lions Club

St. Joseph Catholic School

United Way of Southern Chautauqua County

YMCA – Warren

We also engaged in the following Community Outreach:

• Product donations to Habitat for Humanity, UCAN City Mission, St. Susan Center, and Jamestown Juneteenth Festival.

• Employees have the ability to mentor at local schools and are compensated for the time that is volunteered during working hours.

• Bush employees, Whitney Hice and Hope Smith, volunteer time with the P-TECH Program, in Dunkirk, NY.

• Employees participate by making donations to the U.S. Marine Corps Toys for Tots program and The Salvation Army’s “Angel Tree.”

• Many employees opt for payroll deductions for the United Way of Southern Chautauqua County. All employees have the opportunity to participate in the Lakewood and Jamestown YMCA sponsored Battle of the Businesses.

• Bush Industries offered 3 onsite blood drives to our employees for the Community Blood Bank of NWPA and WNY.

Environment

Bush is committed to operating our plants and facilities in complete compliance with all applicable environmental regulations and to operating in a manner that protects and improves the quality of our environment. We are committed to strive for a goal of zero waste generation to all media – land, air water – which can be achieved by continual improvement in all our operations. This goal will guide the conduct of our manufacturing operations, the development of new products, and our interaction with suppliers and customers. Recycling of materials is an integral part of this ongoing effort. We are committed to encouraging our families, our employees, and our communities through education and leadership, to conserve our natural resources and to protect and improve the environment in our daily lives. All Bush employees are expected to conduct themselves in accordance with this policy, which includes not only being in compliance with all legal and regulatory requirements but also participating in efforts to improve the environment. This includes the increasingly efficient use of raw resources such as raw materials, energy and water.

Bush is dedicated to a long-term sustainability commitment by charting our growth and improvements year after year. We remain mindful of our world and our journey along the pathway to a respectful presence on this earth.

Read more about our sustainability practices here.

Chemical Management Policy

At Bush, we provide high-value, installation-ready furniture solutions in a manner that is responsible toward the environment, energy, human health, social concerns, and economic sustainability.

We review and evaluate all Safety Data Sheets for any proposed or existing products for significant health and safety information to maintain compliance within the sustainability guidelines. We strive to meet and exceed state and federal guidelines for the reduction and elimination of hazardous chemicals throughout each step of our manufacturing process.

Our Policies